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Pensions administration service

Phone 1300 001 777
Note: Calls to 1300 numbers from anywhere in Australia are charged at a fixed rate. That rate may vary from the price of a local call and may also vary between telephone service providers. Calls from public and mobile phones may be timed and charged at a higher rate.
Opening hours 9.00 am - 5.00 pm (Eastern Standard Tme)
Monday to Friday (public holidays excepted)

Please have your reference number when you call – it’s shown on the top right-hand corner of your Pension Advice Letter.

You can:

  • change to your postal address
  • change your method of payment - have the following handy: the branch code (BSB) number of the financial institution; your new account number; and the name of the financial institution.
  • tell us if your superannuation payment has not been received.
  • ask us for assistance with questions about your pension
Email pensions@css.gov.au
Fax 02 6272 9614
TTY 02 6272 9827
Remember to ring this number, your telephone must have TTY capability - (most phones don’t have this facility).