Member Services Online

Member Services Online offers you a range of convenient services to help you manage your super. You can:

• use the i-Estimator to project your potential final benefit (more info)
• update your address (more info)
• choose how you want to receive news about your super
• view and print your member statement (more info)
• pay surcharge and leave without pay (LWOP) contributions via BPAY (more info)
• change your Access Number (more info)

To take advantage of the facilities at Member Services Online, you will need your Access Number. If you do not have an Access Number or it has expired, you will need to call us on 1300 000 277 to receive one now.

Information for first time users

• Step 1: You will be prompted to provide two secret questions and answers: they should be questions no one but you can answer.
• Step 2: You will be prompted to create a new secure Access Number. The number cannot be 123456, or the same number repeated (for example, you cannot choose 666666).

If you forget or want to change your Access Number, you will have to answer the two questions you gave us. This will allow us to verify your identity so you can create a new Access Number online rather than resubmit a signed form as is currently required.

Pop-up blocker

Member Services Online opens in a new browser window which may not show if you have a pop-up blocker activated. The pop-up blocker should either be de-activated or you should change the settings to allow pop-ups from this site. If you have any queries about this site email members@css.gov.au

Windows Vista

Members using Windows Vista may experience performance issues while accessing Member Services Online.

What the i-Estimator can't be used for

You will not be able to use this service at all if:

• you are an associate member as a result of a family law split
• a family law split has been applied to your membership
• you are aged 70 or over, or
• you have made a switch to the Cash Investment Option.

Have you paid a transfer value into the CSS?

Please note if you have paid a transfer value into the CSS, the i-Estimator will not correctly calculate your benefit in the following scenarios:

• a projection of your deferred pension benefit
• transfer of benefits to an eligible scheme upon resignation
• transfer of benefits to an eligible scheme upon retrenchment, and
• lump sum with no pension option (also found in the retrenchment screen).

You may continue to use the i-Estimator for other benefit projections.
If you have any questions or require an estimate please call us on 1300 000 277 or by email members@css.gov.au

Enter Member Services Online »