Benefits processing over the Christmas break


Benefit payments that include rollovers and payments that are a pension/lump sum combination will be processed until close of business on 17 December 2008. Pension claims that are made by this date will be paid on pension payday 1 January 2009.

Pension and/or cash lump sum payments will be made up until close of business on 22 December 2008 and these payments should be in the member's account by 29 December 2008.

The processing of all payments will start again on 5 January 2009.

Members should also be aware that if their payment requires a manual calculation, processing may take up to eight weeks. This will include some members who have switched to the cash investment option, have multiple memberships or have pre-1996 transfer values.